Frequently Asked Questions
Everything you need to know about your RingConn smart ring experience.
How do I choose the correct ring size?
We provide a complimentary Sizing Kit with every order. We recommend wearing the sample ring for 24 hours to ensure a comfortable fit before confirming your size for the final product.
Is the RingConn smart ring waterproof?
Yes, RingConn is rated IP68 and 5ATM, meaning it is water-resistant up to 50 meters. You can safely wear it while swimming, showering, or washing your hands.
How long does the battery last on a single charge?
The RingConn smart ring typically lasts up to 7 days on a single charge. The included portable charging case can fully recharge the ring multiple times, providing up to 150 days of total usage.
What is your shipping and delivery policy?
We offer free standard shipping on all orders. Delivery typically takes 5-10 business days once your ring size is confirmed. You will receive a tracking number via email as soon as your package ships.
Are there any monthly subscription fees?
No, RingConn does not require a subscription. You have full access to all your health data and insights through the RingConn app without any recurring monthly costs.
What is your return and warranty policy?
We offer a 30-day money-back guarantee for any reason. Additionally, every RingConn smart ring comes with a 1-year limited warranty covering manufacturing defects.